Origin: The Science and Expertise Behind the Firm
20 years of expertise, encoded.
Where the Science Comes From
Kyle Mack spent 20+ years as an Industrial-Organizational Psychologist inside companies like Amazon, Meta, Revolut, Starbucks, and T-Mobile — not consulting from the outside, but embedded in the work. Designing selection systems. Building cultural diagnostics. Running engagement analytics. Learning, across each organization, what it actually takes to make culture a lever for performance instead of a talking point.
Kyle's career taught him two things that traditional consulting firms rarely confront: first, that organizational culture is the most consistently undervalued driver of growth, retention, and performance in business. Second, that the expert methodology required to measure and act on culture — the kind that meets real scientific standards — has always been too slow and too expensive for most organizations to access. CultureAgent became inevitable when Kyle realized that the processes he'd spent twenty years developing and validating could be encoded into AI — not to replace expert judgment, but to make that judgment available at a fundamentally different speed and scale.
The firm exists at that intersection: proprietary AI built by the experts it serves, delivering culture intelligence that is rigorous, actionable, and grounded in twenty years of applied science.
Culture as Operating System
Organizations invest heavily in the outcomes that their 'operating system' drives — retention, performance, integration, employer brand — while investing very little in understanding the culture itself. The reason is straightforward: culture has historically been difficult to measure with rigor and expensive to analyze with depth. Leaders are left making decisions based on assumption and anecdote.
CultureAgent changes that equation. The proprietary AI platform processes hundreds of organizational documents simultaneously, producing a detailed cultural profile that surfaces the dimensions, tensions, and behavioral patterns that define how an organization actually operates. Expert human review governs every stage of the analysis — no output reaches a client without passing through the same scientific scrutiny that Kyle applied throughout his career at six major organizations.
The vision is that culture should be understood with the same precision and seriousness as any other business-critical system. CultureAgent provides the methodology, the technology, and the expertise to make that real.
Kyle Mack, PhD — Industrial-Organizational Psychologist
Kyle holds a PhD in Industrial-Organizational Psychology with deep expertise in organizational culture, psychometrics, and employee engagement. Over a 20-year career at Amazon, Meta, Revolut, Nike, Starbucks, and T-Mobile, he designed the selection instruments, cultural diagnostics, and engagement programs that these organizations relied on — translating peer-reviewed science into systems that produce measurable results.
CultureAgent represents the application of that entire body of work. Kyle designed and built the AI platform himself, encoding the validated expert methodology he refined across six organizations and two decades of practice. The system operates as an intelligent research partner — capable of synthesis, pattern detection, and instrument generation at scale — while Kyle provides the expert judgment that ensures every output meets professional scientific standards.
Every client deliverable passes through his review. As the firm grows, this governance model — expert oversight at every decision point — will extend through every member of the team. That standard is non-negotiable.